Refund, Cancellation & Service Policy

Nature of Service

DramaStory provides access to digital entertainment content that is delivered instantly upon successful payment. Once a purchase is completed, the service is considered rendered as the user receives immediate access to the purchased content.

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Refund Policy

All purchases made on DramaStory are final and non-cancellable.

Due to the nature of digital content and immediate delivery of services:

• We do not offer refunds, returns, or cancellations after a successful transaction.
• Requests based on accidental purchases, change of mind, dissatisfaction with content, or partial usage of services will not be eligible for refunds.

By completing a payment on DramaStory, you agree to these terms before accessing the content.

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Technical Issues & Service Interruptions

While DramaStory strives to ensure uninterrupted service, users may experience issues caused by:

• Internet connectivity problems
• Device or software incompatibility
• Third-party network or platform failures

DramaStory shall not be responsible for disruptions caused by factors outside its control, and such issues will not qualify for refunds or compensation.

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Platform-Side Errors (Exceptional Review Only)

If a user is unable to access purchased content due to a verifiable technical error originating from DramaStory’s systems, the issue may be reviewed.

Users must report such incidents within 24 hours of the transaction by contacting:

📧 admin@eonixstories.in

The request must include:

• Transaction ID and payment details
• Description of the issue
• Valid proof such as screenshots or screen recordings

Requests without sufficient proof or submitted after the reporting window may not be considered.

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Resolution Process

After review, if it is confirmed that the issue occurred solely due to a technical fault on DramaStory’s platform, the resolution will typically be:

• Restoration of access to the purchased content, or
• Another suitable remedy as determined appropriate

Refunds will only be processed if required under applicable laws or in cases where service cannot be delivered at all.

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Dispute & Decision Authority

All refund or service-related decisions are made after internal verification and are considered final and binding once communicated to the user.