Refund, Cancellation & Service Policy

Nature of Service

DramaStory provides access to digital entertainment content that is delivered instantly upon successful payment. Once a purchase is completed, the service is considered rendered as the user receives immediate access to the purchased content.

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Refund Policy

All purchases made on DramaStory are final and non-cancellable.

Due to the nature of digital content and immediate delivery of services:

• We do not offer refunds, returns, or cancellations after a successful transaction.
• Requests based on accidental purchases, change of mind, dissatisfaction with content, or partial usage of services will not be eligible for refunds.

By completing a payment on DramaStory, you agree to these terms before accessing the content.

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Technical Issues & Service Interruptions

While DramaStory strives to ensure uninterrupted service, users may experience issues caused by:

• Internet connectivity problems
• Device or software incompatibility
• Third-party network or platform failures

DramaStory shall not be responsible for disruptions caused by factors outside its control, and such issues will not qualify for refunds or compensation.

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Platform-Side Errors (Exceptional Review Only)

If a user is unable to access purchased content due to a verifiable technical error originating from DramaStory’s systems, the issue may be reviewed.

Users must report such incidents within 24 hours of the transaction by contacting:

📧 admin@eonixstories.in

The request must include:

• Transaction ID and payment details
• Description of the issue
• Valid proof such as screenshots or screen recordings

Requests without sufficient proof or submitted after the reporting window may not be considered.

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Resolution Process

After review, if it is confirmed that the issue occurred solely due to a technical fault on DramaStory’s platform, the resolution will typically be:

Restoration of access to the purchased content, or Another suitable remedy as determined appropriate Refunds will only be processed if required under applicable laws or in cases where service cannot be delivered at all.

Once approved, refunds will be processed in 5-7 working days.

All refunds will be processed to the origninal payment method.

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Dispute & Decision Authority

All refund or service-related decisions are made after internal verification and are considered final and binding once communicated to the user.